Shipping Frequently Asked Questions (FAQ)

Shipping Information

The most important things to remember when ordering wine are;

WE DO NOT SHIP TO P.O. BOX ADDRESSES. NO EXCEPTIONS.
SOMEBODY MUST BE AVAILABLE TO SIGN FOR THE WINE WHO IS OVER 21 YEARS OF AGE AND HAS PHOTO I.D. RESCHEDULING CHARGES WILL APPLY IF NO ONE IS AVAILABLE TO SIGN FOR THE DELIVERY.

REGULAR ORDERS are processed in the order they are received and shipped UPS Ground. Typically, it takes about 3 business days in-house processing time to ready your order for shipment. Actual shipping times vary depending on the destination, but regular orders shipped UPS Ground will typically arrive 2-5 business days AFTER they leave our facility.

RUSH ORDERS indicate that your Order will processed and shipped from our facility within 1-2 business days via UPS Ground. Actual shipping times vary depending on the destination, but regular orders shipped UPS Ground will typically arrive 2-5 business days AFTER they leave our facility. Rush Orders are ONLY process faster and are subject to additional fees.

EXPRESS ORDERS indicate that your order is a high process and express shipping priority. Express Orders will be processed within 24 hours of your order confirmation and shipped UPS 2nd Day Air Service. Express Orders are processed faster and shipped 2nd Day Air and are subject to additional fees.

Additional Order Fees: Both Rush and Expedited Orders additional fees are $5.00 per bottle with $1.00 each additional bottle up to maximum of $15.00 per case.

NOTE: Both Rush and Express delivery time-frames are guidelines and NOT guarantees.. If we have shipped the order on the expected shipment date, we cannot be responsible for delayed delivery due to a common carrier (UPS, FedEx, etc.) not meeting their delivery promise. Common carriers and good riddance! are not responsible for delays due to "Acts of God."

Lastly, if you MUST have an order by a certain date, please e-Mail our customer service department and work directly with a representative to ensure success and satisfaction.

Shipping Rates

The exact shipping charge is calculated during the check out process, and is based on a combination of the items ordered, the ship-to destination, and the shipping method selected. Wine shipments are typically bulky and heavy, and many states require a complicated sales and tax reporting requirements for delivery. It is this combination of factors that contributes to driving up the cost of wine shipping.

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Why is shipping wine seem so expensive?

In addition to the administrative burden mentioned about, Wine is heavy and fragile. It requires carrier approved specialized shipping containers. A full case order weigh in excess of 40 pounds.

Where does good riddance! ship its wine?

Each state establishes if it will allow retailers such as good riddance! to ship wine into their state. Some prohibit it completely. Some have very few regulations. Others have laws that regulate how much wine a consumer can have shipped to them over a specific period of time. At present, good riddance! can ship to consumers over the age of 21 residing in the following:

Alaska	North Dakota
California	North Carolina
Florida	Ohio
Idaho	Oregon
Louisiana	Texas
Nabraska	Virginia
New Hampshire	Washington DC
New Mexico	West Virginia
Nevada	Wyoming

Why can you ship some wines to one state but not another?

Each state has it's own alcohol regulation agency and maintains the right to limit wine shipments entirely or partially. State laws regulating alcohol shipments prevent us from shipping certain products into certain states or "dry" zip codes or areas of a state. If you can receive a wine to your zip code, it will show on the wine list page when ordering. We have no control over your state's laws.

Does good riddance! ship outside of the United States?

No. we do not ship outside of the United States at this time.

How do I ship to another location?

It is easy to ship to another location, such as to a friend, should you want to ship to a location other than the one you used when you registered for good riddance!. Proceed with the regular process for placing an order. On the "Shipping Information" screen, click on the edit button and enter the name and address of the person to whom the wine is being shipped this time. Remember that there must be a person over the age of 21 there to receive it. Please note, there are some States that do not allow direct shipments. We will let you know if your shipment is possible prior to completing the order.

How will I know when my beverages have been shipped?

Once your order is placed, within 24 hours you will receive an e-mail confirmation which will include your order number(s) and details of your purchase including an expected delivery window. In most cases, you will also receive email notification when your order has been physically shipped. Please see your order confirmation for estimated processing and shipping times.

Why does someone over the age of 21 need to sign for my order?

Under law, we may ship wine only to people aged 21 and above in states that allow wine shipments to consumers.

How do I know that someone age 21 or older will take possession of the wine once it's delivered?

We have two layers of verification. A secure system for ensuring that only people aged 21 and over have ordered and take possession of the wine ordered. When the buyer registers our system checks their name and address against a national database to ensure that they are who they say they are and are 21 years of age or older. Additionally, UPS has a check and balance in place that ensures that their drivers will physically hand the wine shipment to individuals who have definitively proven that they are age 21 or older.

Should you not expect to be home when your order is anticipated, you have a couple of options. Someone age 21 or above (they'll have to show valid identification) can accept it on your behalf or you can arrange to have it shipped to another location, such as your work location, should you work outside out of the home, or to a neighbor's.

What if I'm not home?

Our shipping company will make three (3) attempts to complete your wine shipment. If after the third attempt they are unsuccessful, they will return the wine to the shipping location.

Upon an unsuccessful delivery, your charge for the order will remain, the original shipping charges remain, and any rescheduling of delivery (if you choose to have re-delivered) will be charged as an additional shipping charge.

It is always better to use a business address for your shipping address as there is usually someone around during business hours to sign for the order.

We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order. Having your order shipped to your work address provide all the following benefits:

Your Order May Arrive Earlier - UPS Commercial Address Deliveries for all levels of service typically arrive earlier in the day than at residential addresses.

You Won't Need to Worry About Missed Delivery Attempts - All deliveries will occur before 4:30 on a business day.

You Will Experience Fewer Driver Errors - UPS drivers know their commercial routes like the back of their hands (if not better). Fewer driver delivery errors occur with deliveries to commercial addresses.

Why is my order being held up because of weather?

As you know, wine can be damaged by exposure to extreme weather, such as extreme heat or to freezing temperatures. When wine is at risk of being damaged, good riddance! may place a temporary hold on orders being shipped to states affected by such extreme weather conditions. To track the shipping status of your order, go to refer to the tracking number on the email confirmation you received.

In general it is recommended that you order your wine to be shipped via an expedited service. The less time your wine spends in transit, the less the chance of it being damaged. We apologize for this inconvenience, but such is the dynamic nature of wine.

Why do you use only UPS?

We have integrated our order entry, shipping, and tracking system with UPS's. They provide a very sophisticated system that streamlines the process of shipping wines safely and legally.

How do I track shipments?

Once you print the shipping label the tracking number is added to your order and is also notified to the customer. This way both you and we can provide this information to customers.

How many tries will UPS make to deliver a wine?

UPS will attempt to deliver the wine three times. After the third try they will hold the order for five days and if delivery can not be resolved they will return the wine to good riddance!.

What if I want to return wine?

good riddance! is committed to you having a positive experience when ordering wine from us. Due to the unique "living" nature of wine, there are some special rules affecting returns. Any shipping, expedited orders, or other non-wine fees are not refundable.

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