Ordering Frequently Asked Questions (FAQ)

Yes.  Our complete integrated on-line ordering system have been validated and confirmed secure for online transactions by NetworkSolutions – Secure Site services.  The online order is designed to be secure and utilizes SSL security technology.  This means that any information you send us is protected by encryption.  You can tell when you are protected by encryption [the lock or key at the bottom of your browser changes color or is no longer broken (although this varies depending on your browser)].  If you experience fraudulent use of your credit card you must notify your credit card company in accordance with its reporting rules and procedures..

We accept Mastercard, Visa, and American Express.

After the sale hase been approved, we don't keep records of your credit card number in our system.  You will need to enter it each time you place a new order.

By law, many states require that local sales tax be added to alcoholic beverages even if purchased outside of that state.  In some states, alcohol may have its own tax rate which differs from the base sales tax rate.

Shipping wine can be fairly complicated and administratively expensive on small wineries such as ourselves.  Please understand that there are multiple layers of federal and state rules, regulations and reporting requirements that we must follow regardless.  Therefore, we have partnered with industry leaders in wine selling and shipping to make your ordering experience much easier and less painful.

Our online ordering partner WineWeb has integrated their order entry system securely into our website.  Once the customer has completed the sale, the system automatically generates a unique order and we are immediately alerted.  In turn, we have integrated our own secure ordering system into our administrative and regulatory partner VinoShipper.  They own the licenses for those states that allow retailers to ship wines direct to consumers,.  They are responsible for staying in compliance in these states, filing the necessary reports and taxes.  They handle our individual state compliance, carrier shipping and record keeping requirements.  We process the wine order, package it, and actually ship it out to the customer for fulfillment.

Using the best of these two partner offerings, we are able to properly and, most importantly, legally ship wines to each state according to their individual complicated and sometime administratively overbearing alcohol sale, shipment, reporting and tax collecting regulations.

The end sale which is charged to your credit card is actually processed by VinoShipper.  We contract with them in order to properly and legal sell you the order. It will be shipped from our facility.

See our Shipping Frequently Asked Questions.

If you want to place an individual shipment order, you will need to make individual orders online.  If you place an order (same day) for more than twelve (12) bottles, you will automatically be given the applicable discount(s).

Our minimum order is one (1) bottle on full sized wines. Additional fees may apply.  How long does the order process take? Custom caricature orders can typically be finalized in 5-7 business days depending on order details.

We guarantee our products from defects or broken goods (refused delivery) for a period of fourteen (14) days. If you receive a corked bottle simply return the merchandise for an exchange.  We do not guarantee refunds or exchange on shipping, handling or miscellaneous costs such as expedite fees unless due to company error.

Our customer service representatives can help you. Please feel free to e-Mail us at CustomerService@CelebrateGoodRiddance.com

Yes, we will be happy to sell you one or more bottles of wine for you to sample.  Please email Customer Service at CustomerService@CelebrateGoodRiddance.com to order samples.

Yes, we will be happy to mail you a sample personalized label for you to review.  Please email Customer Service at CustomerService@CelebrateGoodRiddance.com to request samples.

Yes, we do sell labels by themselves.  There is a minimum order. Additional fees apply to all customized caricature labels regardless of order size.  To order only labels, you will need to contact us directly at CustomerService@CelebrateGoodRiddance.com

As long as the label does not have profanity, threats, or nudity, the limits are yours. good riddance! has the right to refuse any label that may violate copyright, trademark, or alcoholic bureau regulations.  Do you charge set up fees for custom caricature labels? There are artist fees for custom caricature labels.  Label design services are free using our standard templates.

The discretion to decide what image(s) and text are affixed to our products remains ours at all times.  Acceptance of artwork should under no circumstances be construed as an endorsement of support from the wineries for the advertised or sponsored product/brand or the company manufacturing, distributing, marketing or otherwise associated with the product/brand.  good riddance! will only produce material that complies with our high ethical and professional standards including, but not limited to: matters of good taste, public policy, and government regulations.  No labels displaying pornography or profanity will be accepted.

Our labels are printed using a direct-to-digital process, which ensures quick turnaround times while maintaining extremely high image quality standards.

Yes. good riddance! guarantees your complete satisfaction.  We are committed to you having a positive experience when dealing with us and so we want to hear from you if there is a problem.  However, due to the special nature of the Products sold through our Website, there are some special rules affecting returns/refunds.

In the event that you have not received the Products that you ordered: * Please call us at orders@CelebrateGoodRiddance.com so we may investigate the reasons. If the Products you ordered arrive damaged:
* If the damage is visible, do not accept the order from the shipping company.
* Please call us at orders@CelebrateGoodRiddance.com and we will work with you to get the Products replaced.

If you received Products different from those which you ordered:
* Please call us at orders@CelebrateGoodRiddance.com and we will work with you to get the Products replaced.

You are solely responsible for selecting the shipping method. good riddance! assumes no liability for Products that are or may be damaged by heat or cold during shipping.  If you feel that temperature extremes could impact the quality of the Products we suggest that you choose an express shipping method to help protect your purchase or delay your purchase.  If the Website indicates that the Products are or may be in short supply, please contact us at orders@CelebrateGoodRiddance.com and we will try to help you to ensure that your order can be accepted but the Products shipped a later date.

If you have any questions regarding the status of any return/refund request, please email orders@CelebrateGoodRiddance.com listing your original purchase transaction number in the title.

Contact us directly at orders@CelebrateGoodRiddance.com