Frequently Asked Questions (FAQ)
Customer Service
We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority. If you have any additional questions, comments or concerns, please contact Customer Service: CustomerService@CelebrateGoodRiddance.com. Our normal business hours are: 8:00 am to 5:00 pm (Eastern) Monday through Friday. Correspondance is normally responded to within 24 -48 hours, depending upon volume.
Ordering Questions
Visit our Ordering Frequently Asked Questions page.
Shipping Fees and Delivery
Please visit our Shipping Frequently Ask Questions page.
Returns and Exchanges
Visit our Ordering Frequently Asked Questions page.
Privacy Policy
Please visit our Privacy Policy page.
Satisfaction Guarantee
We measure success by the satisfaction of our customers. We want to bring you the best products at a fair price, backed by the best service possible. In our experience, that's the only way to create relationships that stand the test of time. If you need to schedule the return of any item, please e-Mail us for complete options and particular details.
Terms & Conditions for site usage
The CelebrateGoodRiddance.com website (the "Website") is owned by Horizon Cellars LLC, dba Good Riddance! Wines ("good riddance!"). Your use of the Website and purchase of any wines or other products listed on the Website ("Products"), is governed by the policies, terms, and conditions set forth below. Please read them carefully. By using the Website or making a purchase on the Website, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, please do not use the Website and do not submit any orders for Products on this Website. These terms and conditions, in conjunction with the terms and conditions that are specified in the order process, supersede any prior or subsequent terms or conditions wherever they may appear. good riddance! reserves the right to make changes to the Website and to these terms and conditions at any time. Any such modifications will become effective upon the date they are first posted to the Website.
Copyright
© 2010 Horizon Cellars LLC and Good Riddance Beverages LLC.. All Rights Reserved. Except where noted herein or elsewhere on the Website, all content published on the Website is the property of good riddance!. Any reproduction or distribution of any content, including any printed, graphical, digital, or image representations of good riddance! labels, without the express written permission of good riddance! is strictly prohibited. Any rights not expressly granted herein are reserved.
Trademarks
Good Riddance! is a registered trademark of Good Riddance Beverages LLC.. All other product or company names mentioned on the Website are trademarks of their respective owners.
Purchase Terms
Except for the return/refund policy specified below, all of your rights and remedies with respect to your order, purchase, possession, and use of the Products are governed by these terms and conditions.
good riddance! has the right to make adjustments at its discretion to any price or offer due to market conditions, obsolescence, errors in advertisements, product descriptions or any other circumstance. good riddance! endeavors to include the most accurate information possible on its website, but good riddance! will not be liable for any errors, typographical or photographic or otherwise, for wine information, pricing or other content, that may appear on the Website. In particular, good riddance! makes no guaranty that Products listed on the Website will actually be available for sale at the point at which your order is placed. If this is the case, the sale will not be processed or you will receive a full refund.
Site Content & Information
The Website contains information, advice, text, caricature representations, and other materials ("Information") that are provided for your convenience, enjoyment, and parody expression. You should be aware that the Information may contain errors, omissions, inaccuracies, or outdated information. good riddance! makes no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any Information and shall not be liable for any lack of the foregoing. Descriptions of, or similarities to, caricature depiction of, products or publications within the Website does not imply ANY representation, association, similarity, or endorsement, of any individual living or dead.
All caricature parody products and publications within the Website are meant to be in good humor and tasteful gesture. good riddance! excerises the sale of caricature parody expressions in good faith under the First Amendment, Fair Use Doctrine, and Rights of Publicity (ROP) practices as previously outlined by copyright law and ruled by the United Supreme Court. It was previously stated, "The Right of Publicity derived from public prominence does not confer a shield to ward off caricature, parodies and satire. Rather, prominence invites creative comment." So, please take good riddance! caricature parody expressions as they are: satire, parody, and humor.
Disclaimer & Limitation of Liability
GOOD RIDDANCE! MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE OR YOUR USE OF THE WEBSITE GENERALLY. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, GOOD RIDDANCE! EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE OR YOUR USE OF THE WEBSITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.
YOU AGREE THAT, EXCEPT AS PROVIDED HEREIN, GOOD RIDDANCE!, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES ("SERVICE PROVIDERS") SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE PRODUCTS, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, SHALL GOOD RIDDANCE! OR ANY OF ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF GOODWILL, OR INTERRUPTION OF BUSINESS), WITH RESPECT TO THE PRODUCTS, THE INFORMATION, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE WEBSITE, YOUR USE OF THE WEBSITE GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER GOOD RIDDANCE! OR ANY OF ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF GOOD RIDDANCE! AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF THE PRICE PAID BY YOU FOR THE PRODUCTS YOU HAVE ORDERED THROUGH THE WEBSITE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.